Privacy Policy & Return Policy

Privacy Policy – Messaging & Communications

We respect your privacy and are committed to protecting your personal information.

Information We Collect

We may collect personal information including, but not limited to:

  • Name
  • Email address
  • Phone number
  • Appointment and service information
  • Payment details for deposits and purchases

This information is collected when you:

  • Submit a form on our website
  • Book an appointment
  • Contact us by phone, email, or text
  • Make a purchase or place a deposit

How We Use Your Information

We use your information to:

  • Provide services and fulfill appointments
  • Send appointment confirmations and reminders
  • Respond to inquiries
  • Provide customer support
  • Send service updates, promotions, and important business communications

SMS & Messaging Communications

By providing your phone number, you consent to receive text messages from Figure 8 Ink, including appointment reminders, service notifications, and occasional marketing messages.

Message frequency may vary. Message and data rates may apply.

Consent to receive SMS messages is not a condition of purchase.

You may opt out of receiving text messages at any time by replying STOP to any message or by contacting us at shopdesk@figure8ink.com or 540.710.0580.

Data Sharing & Privacy Protection

We do not sell, rent, or share your personal information with third parties for marketing purposes.

Mobile information, including phone numbers and SMS consent data, will not be shared with third parties or affiliates for marketing or promotional purposes.

We may share information only with trusted service providers who assist us in operating our website, processing payments, scheduling appointments, and delivering communications, and only to the extent necessary to provide these services.

Third-Party Services

We use trusted third-party service providers to support website functionality, performance optimization, security, appointment scheduling, messaging delivery, and payment processing. These providers may have limited access to personal information solely for the purpose of performing their services on our behalf and are contractually obligated to safeguard your data.

Cookies & Tracking

Our website may use cookies and tracking technologies to enhance user experience, analyze website traffic, and improve our services. You may disable cookies through your browser settings.

reCAPTCHA Protection

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Caching & Performance Optimization

We use performance optimization technologies, including caching and content delivery services, to improve site speed, security, and reliability. These technologies may store temporary cookies or browser data to enhance website performance and user experience.

Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, or misuse.

Return & Refund Policy

At Figure 8 Ink, we take pride in providing high-quality services and experiences. Our goal is for every client to feel confident, informed, and satisfied.

Services & Refund Requests

Refund requests for services are reviewed on a case-by-case basis and are not guaranteed. If a concern arises, we encourage clients to speak directly with the business owner so the issue can be reviewed promptly, fairly, and in good faith.

We make every reasonable effort to ensure customer satisfaction and to address any concerns in a timely and professional manner.

Cancellations & Emergency Situations

In the event of an emergency cancellation, refund requests may be considered on a case-by-case basis.

Approval is not automatic and depends on the circumstances and timing of the request.

Tattoo Deposits

All tattoo deposits are non-refundable. Deposits secure appointment time and artist availability and are applied toward the final service total.

Partial Services & Materials

If a service, class, or session has been partially completed, a percentage of the total amount may be deducted from any approved refund.

Used materials, supplies, or products are not eligible for return or credit.

Refund Processing

Approved refunds will be processed within 5 business days of the refund decision.

  • Credit card payments will be refunded to the original card used for purchase.
  • Check payments will be refunded by company check.

Once processed, refunds may take up to 10 to 14 business days to appear on your statement, depending on your financial institution. Refunds issued by company check will be mailed within two weeks.

Warranty & Service Guarantee

Figure 8 Ink does not provide warranties on services or materials beyond our commitment to review all concerns in good faith and work toward a fair resolution whenever possible.

Contact Information

If you have questions regarding our Privacy Policy or Return Policy, you may contact us at:

Email: shopdesk@figure8ink.com
Phone: 540.710.0580